I help SaaS product teams keep more of their users for longer.

high five

I offer consulting services as low-risk, fixed-price packages. If you don’t find a package that meets your needs, drop me a line at [email protected] to discuss a custom arrangement.

“Our Product Analytics Are A Mess.”

Takes 2 weeks to fix | Costs $2075

If you are not sure whether you have set up your product analytics correctly (or if you haven’t instrumented your product at all), I will set up your product analytics for you. This way you get the most actionable insight out of the product data you collect. I will help you understand what people who love your product do differently from people who leave it. I will make sure you know the exact percentage of people that continue to use your product after they first sign up, how long they continue to use it for, and which features and behaviours have the biggest impact on activation and retention.

⚠️ To see when I am next available for this service please check my contact page.

“Just Tell Us What We Need To Do.”

A product review takes 4 weeks | Costs $5325

I will diagnose your product’s user journey to understand when and why people stop using your product.

My process combines customer research with industry best practices, it includes:

You will also receive a video recording with the final proposal that explains the findings from the research sprint and connects them to the proposed suggestions.

This service is for teams that have designers and developers to implement the suggested changes and improvements themselves.

⚠️ To see when I am next available for this service please check my contact page.

“Please Take Care Of Everything For Us.”

Takes 8 weeks | Costs $22,200

The package combines a two week product review with a six week custom design and development sprint.

Following the product review, I will rank all my suggestions by confidence, impact and ease. Together we can then prioritise the ones we are most confident will have the largest impact with the least difficulty. Once we select our top 3 changes, I will design, develop and implement the selected changes.

Once complete, I will set up and run an AB testing campaign so that we know how exactly much the changes affect your retention rate.

This package includes:

The result is an improved retention rate, which means keeping more of your users, for longer.

⚠️ To see when I am next available for this service please check my contact page.

Overall, it was fantastic working with you. The two big differences between working with you and working with most developers are:
a) You care about your work. Having worked with remote developers a couple times, I’m so used to having to bug-hunt for them, make sure all the features discussed are there, etc. I really appreciated not having to do that with you.
b) You’re self-sufficient. Related to the first, I felt confident that, if I left you on your own, the work would get done well. You solve the problems that come up, without my help.
Overall, it was great working with you. If it’s alright with you, I’d certainly like to continue working with you in the future.

Trevor Klee , Founder of 21st Night
Daniel Reeves

Josh was wonderfully thoughtful about the tradeoffs (newbees vs power users) and did many user tests to single out problem areas in the old design, and to test out the mockups of the new design.

DANIEL REEVES , CO-FOUNDER OF BEEMINDER

Joshua was extremely detail oriented and thorough in this project. I would highly recommend him to anyone wanting a quality developer.

Raju Arora, CEO of Kautilya Books

Josh was a real pleasure to work with. His communication was excellent. And he was very willing to make things right if mistakes were made. I think our specific job was a bit out of Josh’s scope of expertise. But what we are doing is on the cutting edge of a very new industry, and so it is to be expected. Overall I would recommend Josh. He made great strides to be available.

JOHN BUTLER, FOUNDER OF SOPHOPHILIA STUDIOS

Not ready for a big investment just yet?

A 1-On-1 User Retention Coaching Call costs $275

Want to improve your product’s retention? We can set up a 1-hour video call and I can walk you through:

I will answer any questions or problems that you have and then we can put together a roadmap to implement the approach above so that you have clear steps to reach your retention goals. You will also receive a recording of the consultation so that you can review the material as often as you need to. The consultation comes with a full money back guarantee. All I ask is that you explain why you are unhappy so that I can improve the service.

👉 If you would like to book a 1-on-1 consultation please pick a time that works for you here.

If you would like to book multiple coachings sessions I also offer unlimited monthly coaching calls for $3500. You will have full access to my expertise as often as you need it and I’ll help you stay on track and make sure you plan, implement and follow through on your product retention goals.