You’re interested in working with me?

Great!

I look forward to meeting you, learning more about your product, and understanding how I can help.

Before we do that, I’d like to tell you a little bit about myself and the sort of projects I like to work on. Hopefully, this will save both of us time by making sure we’re a good fit.

I help SaaS teams improve their product’s retention. I work on productivity products, so tools that help people do things, as opposed to attentional products like social media platforms.

I only work with products that have a minimum of 1000 new users a month. A lot of the analysis I do relies on product data and products that have less than 1000 new users a month usually don’t have enough data to work with.

Some product consultants like to focus on design, some on copywriting, others like to geek out on the analytics. My focus is on customer research. We all have to do each of these things, the difference is in how much time we dedicate to each aspect in the process.

Being research-centric means that I spend a lot of time and attention collecting and analysing customer stories. I reach out to and interview as many people as I can without being pushy or invasive. I listen to what the people who use your product have to say about it. I also go through customer support transcripts, public reviews, and any public information we can gather about your competitors.

My goal is to understand things from the point of view of the people who use your product before I make any suggestions. Once I have a shortlist of recommendations and tactics then I lean on analytical data to cross-reference my ideas to arrive at my best product recommendation.

Still reading?

Fantastic 😀

The easiest way to get started is to have a quick conversation.

I am currently fully booked. The earliest I am able to start a new project is January 2021.

If you would like to discuss a potential project, we can start the conversation now to see if we are a good fit for each other. If you would like to proceed after talking to me then I can book you in to guarantee that I will be available to work on your project on a certain date. Use the button below to schedule a conversation at a time that works for you.

I will listen to what you want to do and honestly tell you if it’s something I can help with. If it’s not, I’ll do my best to connect you to someone who can. If you would prefer to contact me by email please write to [email protected]

Take care,

Josh