You’re interested in working with me?
I look forward to meeting you, learning more about your product, and understanding how I can help.
Before we do that, I’d like to tell you a little bit about myself and the sort of projects I like to work on. Hopefully, this will save both of us time by making sure we’re a good fit.
I help SaaS teams improve their product’s retention. I work on productivity products, so tools that help people do things, as opposed to attentional products like social media platforms. I also like to work with small, focused teams (ideally no more than 20 people).
Some product consultants like to focus on design, some on copywriting, others like to geek out on the analytics. My focus is customer research. We all have to do each of these things, the difference is in how much time we dedicate to each aspect in the process.
Being research-centric means that I spend a lot of time and attention collecting and analysing any customer data that you have, then I go out and interview as many people as I can without being pushy or invasive. I go through customer support transcripts, public reviews, and any public information we can gather about your competitors.
My goal is to understand things from the point of view of the people who use your product before I make any suggestions.
The easiest way to get started is to have a quick conversation.
I will listen to what you want to do and honestly tell you if it’s something I can help with. If it’s not, I’ll do my best to connect you to someone who can.
If you would prefer to contact me by email please write to [email protected]